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Nov 09, 2024
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CTS - 155 Tech Support Functions
Class Hours: 2 Lab Hours: 2 Credit Hours: 3
When Offered: Fall, Spring
Prerequisite(s): None
Corequisite(s): None
Local Prerequisite(s): None
Local Co-requisite(s): None
This course introduces a variety of diagnostic and instructional tools that are used to evaluate the performance of technical support technologies. Emphasis is placed on technical support management techniques and support technologies. Upon completion, students should be able to determine the best technologies to support and solve actual technical support problems.
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