Academic Assistance
Curriculum students whose placement results indicate a need for more background preparation and other students who are looking for refresher courses are offered space in developmental studies classes. Academic Assistance enables these students to gain the necessary skills to become successful college students. The Academic Support Center has student tutors and professional staff available for individualized instruction in reading, English, mathematics, and many other subjects.
Academic Support Center
The Academic Support Center (ASC), located on the second floor of the library, offers free tutoring for students enrolled at SCC. The Academic Support Center exists to improve and expand learning through student tutoring. The Center is committed to helping students take command of their learning by thinking through course material.
Students needing a tutor may sign up by contacting the ASC at asc@surry.edu, online at https://library.surry.edu/asc, or by calling 336‑386‑3460. Availabilities may vary depending on times and subject matter. A list of times is available on the ASC website. Students may sign-up for one session or continual help during the semester. Online tutoring sessions are available through Microsoft Teams for distance education students and students at SCC campuses and centers. The Tutor.com link in Moodle course pages provides 24/7 online tutoring for most courses. All sessions are provided free of charge.
Students wishing to become tutors must demonstrate proficiency in the subject area. They must also submit faculty referrals, complete an application and interview process, and pass a transcript review. Upon selection, tutors are given an orientation and are required to attend training sessions. Tutors are compensated for their services.
Accessibility Services
The Office of Accessibility Services provides equal access to programs and services and promotes equal opportunities for students with disabilities, through the provision of reasonable accommodations, resources, and services. Accessibility Services is in compliance with section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. Students may contact the Director of Accessibility Services at 336‑386‑3443 or brackenl@surry.edu. A comprehensive description of Accessibility Support Services is provided in MyKnightLife under Services>Accessibility Services. Students with hearing difficulties may call 1-800-735‑2962 (TTY) or 1-800-735-8262 (voice).
Request Services
Surry Community College is committed to making the educational opportunities it offers reasonable and accessible to all qualified students with disabilities. Students seeking assistance or accommodations are responsible for making their disability known to the Director of Accessibility Services in the R-Building. Reasonable accommodations are not retroactive and must be requested each semester. If the student hasn’t made a request for services or reasonable accommodations in a timely manner prior to enrollment, SCC cannot assure that all appropriate accommodations can be accomplished prior to the first class.
Self-Advocacy
Students have the opportunity to voluntarily self-identify with the college as having a disability or special need. Students can self-identify to the Office of Accessibility Services located in R-building or contact the Student Services Office.
Note: Identifying yourself as having a disability to an individual professor, school, friend or department other than the Student Services Office IS NOT considered an official notification to the College.
Documentation
Services of a disability or special need are provided based on documentation provided by the student. The student must provide information about a substantial limitation to one or more major life activities, specifically as it applies to meeting the demands of the college life, in and/or out of the classroom. Acceptable documentation of a disability or special need may include Medical report, physician’s statement, psychological evaluation, psycho educational evaluation, or other professional evaluations which verify the need for reasonable accommodations or modifications. The documentation should be current. IEP’s and 504 Plans, although providing historical evidence of services and accommodations, are generally not considered sufficient to make a student eligible for services. Please note that students will be evaluated on a case-by-case basis. If no current documentation is available, it is the responsibility of the student to have new documentation prepared.
Resources
When possible, SCC will rely on the resources available from community agencies such as the Division of Vocational Rehabilitation Services, Services for the Blind and Services for the Deaf and Hard of Hearing and others which provide educational auxiliary aids. The college is not required to, and cannot provide personal attendants, individually prescribed devices, readers for personal use or study, or other devices or services of a personal nature.
Service Animals
Surry Community College seeks to accommodate persons with disabilities who demonstrate the necessity of a service animal. The College is also mindful of the health and safety interests of its general community. The SCC Service Animal Guidelines are aimed at meeting these concerns. Success requires the cooperation of all students, staff and faculty. No animals are allowed in SCC buildings except those defined as Service Animals. For further information, please contact the Office of Accessibility Services at 336‑386‑3443.
Resolution Process for Disability-Related Issues
The College will make every effort to resolve the issue through informal means. The student should report problems in a timely manner and should provide clear, detailed information.
Students who are dissatisfied with accommodations should follow these steps in seeking remedy:
- Report the problem to the Director of Accessibility Services, 336‑386‑3443, brackenl@surry.edu.
- If the problem is not resolved at the Director’s level, contact the Senior Vice President for Academic and Student Affairs, 336‑386‑3382, holderc@surry.edu
The Senior Vice President for Academic and Student Affairs will meet with the Accessibility Services Director and the student in an appeal conference. The Senior Vice President for Academic and Student Affairs shall determine at his/her sole discretion whether or not any other person(s) are to be present at this conference. Following a review of the evidence as well as information obtained during the conference and through the investigation process, the Senior Vice President shall issue a written decision within ten (10) business days following completion of the conference.
If the student is dissatisfied with the decision of the Senior Vice President for Academic and Student Affairs, s/he may appeal to the Office of the President. The appeal request must be made in writing. At the hearing, the appellant may be represented by counsel at his or her expense and present evidence as to why the decision of the Senior Vice President should be reversed or modified. Following a review of the evidence, as well as the information obtained in the investigation process and conclusions derived therefrom, the president shall issue a decision within fourteen (14) business days following the completion of the hearing. The decision of the president shall be final.
College Bookstore
Required textbooks and supplies may be purchased at the campus Bookstore located in the C-Building during regular hours. Textbooks may also be purchased online through the SCC homepage at Surry Community College by selecting the “Bookstore” link. In addition to required textbooks and supplies, the Bookstore carries a selection of reference materials, apparel, book bags, greeting cards, and other speciality items.
Refund Policy
All refunds require original receipt. Refunds are granted when classes are canceled, dropped, or when the incorrect book is sold. Shipping costs are non-refundable. All refunds must be settled 2 weeks from the first day of classes.
Book Buybacks
The bookstore sponsors a book buyback at the end of each semester usually scheduled around exam days. Opening semester buys may also be scheduled throughout the year. Textbooks must be in good condition without excessive markings or highlights and all components must be with the book.
Computer Resources
Surry Community College has computer labs that are available for use by students in the Learning Resources Center (Library, first floor). The labs are available for computer classes, computer-related classes, and for computer-assisted instruction. Printers, scanners, and fax are available and wireless Internet access is also available for class and research use.
Cosmetology Services
The Cosmetology Department is located on the lower level of the Richards Health Sciences (H) Building. Although the purpose of the department is to train students to gain employment in the beauty culture field, the department offers its services to SCC students, faculty/staff, and the general public. Services are administered on a first-come, first-serve basis.
Counseling Services
If students need to talk with someone about any problem or concern, a qualified counselor is available to listen and help resolve problems in a confidential and relaxed setting. Students can talk through whatever is on their mind and quite often gain insight into how to solve the problem through this process.
Food Services
The Knights’ Grill, a full-service cafeteria, is located on the ground floor of the A-Building. A wide selection of sandwiches, soups, salads and full meals are prepared fresh daily. Hours of operation are Monday through Thursday 7:00am until 2:00pm and Friday 7:00am until 1:30pm. The Knights’ Grill is closed on Fridays during the summer.
Health Services
First aid supplies are kept at various locations around campus such as Student Services, Administration Offices, Nursing Department, Physical Education Department (Gym), Maintenance Office and Shop, as well as all technical and science lab areas.
In the event of any emergency, students should contact the Campus Police through the switchboard/information center window or dial 0. If further help is needed for the situation, Surry County Emergency Medical Services will be notified. Students will be transported to Northern Surry Hospital in Mt. Airy if deemed necessary by the EMS.
Copies of the Communicable Disease Policy and Alcohol and Drug Abuse Policy are available in the Student Services Offices.
A limited accident insurance policy is purchased upon registration. Because this is a limited policy, students must read carefully the brochure which is provided. If it becomes necessary to receive medical treatment under this policy, students must notify Student Services Office within two days of the injury and cmplete the required forms.
Library and Technology Help Desk
The Library, housed on the first floor of the “R” Building, provides print and electronic materials to supplement classroom instruction and support lifelong learning in the Surry Community College service area. The collection includes approximately 30,000 printed books, over 200,000 e-books, 2,400 audiovisual items, and 80 current print magazine and newspaper titles.
The Library web page at https://library.surry.edu contains essential information, citation help, 24/7 chat, and access to the full catalog of books, e-books, newspaper and magazine articles, streaming videos, and more. All current students have access to library materials from on and off-campus. Research assistance and inter-library loan services are available at the Library as well as through email at library@surry.edu or through the 24/7 chat link on the Library website. Instructional sessions in using library services and resources are available for individuals, small groups, or classes. A local history and genealogy research collection is available on the second floor of the Library.
In addition, the Student Technology Center and Help Desk is available in the library and is open for student use of computers, printers, scanners, and wireless internet. Students who need technical assistance may visit the Help Desk during library hours or contact 336‑386‑3434, helpdesk@surry.edu, or through a Microsoft Teams Live Session.
The Library is open from 7:30 a.m. to 7:00 p.m. Monday through Thursday, and from 7:30 a.m. to 2:30 pm on Friday when classes are in session. During summer sessions and between semesters the Library operates on a limited schedule. Check the Library website for exceptions to the normal hours. The Library is open to the general public. Local residents 16 years old and up may apply for a library card and receive limited borrowing privileges.
Student Life
A well-balanced educational program includes some time for social, cultural, and recreational activities. Each year, the College provides a variety of such activities through student clubs and organizations. The SCC Student Government Association coordinates many of these activities and the College encourages students to learn more about specific clubs.
Student Responsibilities
All programs establish certain academic requirements that must be met before an academic award is granted. Advisors, department chairpersons, and deans are available to help the student understand and arrange to meet these requirements, but the student is responsible for fulfilling them. If at the end of a student’s course of study, the requirements for graduation have not been satisfied, the respective certificate, degree, or diploma will not be granted. For this reason, it is important for each student to acquaint himself or herself with all academic requirements throughout his or her college career and to be responsible for completing all such requirements.
Students are responsible for:
1. Being aware of and abiding by institutional rules, regulations, and policies;
2. Maintaining individual honor in their academic pursuits by neither participating in nor condoning acts of academic dishonesty;
3. Maintaining the standards of academic performance established by each course in which they are enrolled;
4. Learning the content and demonstrating the competencies of any course of study in which they are enrolled;
5. Maintaining in each course the standard of classroom conduct deemed by the institution to be conducive to the learning process;
6. Complying with procedures governing tardiness and absences explained in each course syllabus;
7. Reviewing periodically their institutional academic record for completeness and accuracy;
8. Conducting themselves in an appropriate manner while on campus or while functioning as a representative of Surry Community College;
9. Conducting the business of student clubs and associations in a fair and equitable manner; and
10. Adhering to and complying with prescribed institutional grievance procedures.
Students’ Role In Decision-Making
The college trustees, administrative staff, and faculty are involved constantly in making decisions which affect students. Because students’ ideas and concerns are highly valued, every effort is made to solicit student input for the decision-making process. Student representatives are found on the Appeals Council, IAT, and the Board of Trustees. Guidelines for appointment to these groups can be found in the Inter-Club Council/Student Government Association Bylaws.
Testing Center
The Surry Community College Testing Center is located in the R-building on the second floor and provides reasonable accommodations testing; remote testing services for our off-campus locations, Yadkin Center, Pilot Center, and Elkin Center (by appointment only); and make-up exams proctoring as needed to support instruction.
SERVICES PROVIDED
The Testing Center provides test proctoring service for both paper-based and computer-based tests. A picture ID is required for all testing. Students who fail to bring a picture ID will not be allowed to test that day. For more information our services provide, contact the Testing Center at testingcenter@surry.edu. All tests must be started and finished in one session unless otherwise noted and must be turned in at least 10 minutes prior to closing. Testing hours may be different during semester breaks. The Testing Center will also be closed for all holidays recognized by Surry Community College and as indicated by inclement weather.
ACCOMMODATIONS TESTING
The Testing Center provides an equitable environment for SCC students that require exam accommodations due to a disability need. Our staff and proctors are here to ensure students’ accommodations are fully accessible, all while upholding the integrity of exams. Test accommodations are provided to eligible students on a case-by-case basis and determined by a clinically documented need. We highly encourage instructors and students to take the time at the beginning of each semester to discuss the required exam accommodations and determine if the student will use the Testing Center. The instructor will fill out the Microsoft Form indicating the exact extended time noted on the student’s Accommodation List and send the test with cover sheet to the Testing Center. Please keep in mind that time is needed to process exams before the scheduled test. Last minute processing of coversheets and instructions may impact the student’s scheduled test time.
Test accommodations may include, but are not limited to:
- Reduced Distraction Environment
- Extended testing time
- Separate Room Testing
- Utilization Screen Reading Software
Reduced Distraction Environment
Generally, students with a “reduced distraction test environment” as part of their accommodations are allowed to take their tests with the Accommodation Test Center in Accessibility Services. However, there are instances in which this cannot occur (e.g., test cannot leave department for security reasons, student choses to test with instructor, test content and/or vocabulary exceed capabilities of the Accommodations Test Center staff, etc.). As a result, you as an instructor, may have to provide an appropriate reduced distraction environment as part of this student’s approved accommodations.
Extended Testing Time
Extended time, sometimes referred to as a timing accommodation, is used to help students who need additional time to complete tests/quizzes that are assigned to them. Typically, extended time is used in one continuous block- for example, while the rest of the class has sixty minutes to complete a test, a student with extended time may have ninety minutes to complete the same test. Students with extended time are not given more or less questions, just additional time to complete the assignment they are given.
Separate Room Testing
Students with an Accommodation List stating that they need Separate Room Testing, may test in one of the testing rooms in the Testing Center. The same process as listed above will serve for Separate Room Testing. The instructor must complete the Microsoft Form and submit to the Testing Director. Please note the Testing Center serves as separate testing.
On the day of testing:
- Students must present a picture I.D. such as an SCC student I.D. or driver’s license to the Testing Center.
- Students will not be allowed to leave the testing area until the test is completed.
- Students must follow instructor guidelines for the test. No changes will be made at the point of testing without instructor permission.
- Pencils, paper and basic calculator will be provided. Surry Community College 315 2025-2026
- The student Code of Conduct will be enforced.
- Cell phones are not allowed in the testing area.
- No children are allowed in either the testing area or in the adjacent areas.
- After completing a test, students are required to return the test to the staff, sign out, and retrieve their belongings.
- The staff cannot accept homework, extra credit assignments, etc. The student is responsible for turning in such materials to their instructor.
- Tests will be returned to the instructor per their requests for grading.
Students with questions may contact the Testing Director at brackenl@surry.edu. Instructors please complete the Microsoft Testing Center Form found in myKnightLife.
The Ambasssador Scholars Program
The Ambassador Scholars Program was originated by the Foundation in 1993. Ambassadors are students who are proven leaders and scholars. The Ambassadors are public relations representatives for the College and Foundation. They are chosen from a variety of curriculum areas and have differing educational and career goals. For more information, contact the Student Services Office at (336) 386‑3264.
Veterans Services
If a student is a veteran of military service, is on Active Duty, serves in the Reserves or the N. C. National Guard, or is the spouse or child of someone disabled or killed during service, he or she will want to take advantage of the Veterans Services Office in the Veterans Center located in the A-building. The veterans certifying official will help students apply for any educational benefits available to them and will answer questions about these benefits. Students receiving veteran’s educational benefits must (1) follow the Standards of Progress for Financial Aid Recipients at Surry Community College; and (2) maintain regular satisfactory class attendance in order to continue receiving these benefits. State and federal laws require that all persons receiving veteran’s educational benefits attend class on a regular basis.
Voter Registration Services
Throughout the academic year, voter registration opportunities will be made available in the “R” building, 2nd floor, Room 224. For additional information, contact the Director of Accessibility Services, 336-386-3443, brackenl@surry.edu.
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